Customer Satisfaction

I've never been the customer who plays one company against another to get a better deal or who shops around to find the absolute bottom line price. I tend to be more loyal, particularly when service has been dependable; there's a certain reassurance in knowing one has someone to rely on in a crunch.

My automobile insurance is with MetLife and has been for just over 30 years. During my recent move, but more so because of my total inability to acknowledge snail mail, I failed to pay my auto insurance installment. Initially, I was told that I would have to reapply. The rate I was quoted was well beyond my financial means for the moment and they asked for a 100% payment.

Aaugh!!! I did NOT expect that. Yet, I was guilty, guilty, guilty and I knew it. So...I called my Credit Union and applied for a loan.  Don't get me started on how much I do NOT want to owe any money!

Out of character for me, I decided to make one final plea to MetLife. I made my case about my customer loyalty and, much to my surprise and my delight, I was reinstated at my original rate! I hope the agent felt the same happiness at helping out a customer as I did hearing that news. I promptly called and canceled my loan request. Happy Days! I sometimes learn life's lessons the hard way but I learn.  I'm setting an iPhone alert right now!

We sometimes tend to complain more than we praise. Therefore, I wanted to thank MetLife for their cooperation and share my positive experience with you. Thanks MetLife! Thanks Sherrie! You will have me another 30 years!

Images: MetLife, Web Images