People tend to share the bad experiences but not necessarily share the good experiences.This is my praise for Amazon. I have ordered from Amazon often; I had always received what I ordered until this last order. Missing was my book:
I didn't realize this until several days later, after I had discarded my packing slip. I contacted them through their online chat and let me just share that I love the online chat option. I was fully prepared to write this loss off as a learning experience, but I had an immediate chat response, address confirmation, and replacement promise with prompt delivery within minutes.
Good job, Amazon! I greatly appreciate it, and I am happy to share it with others here.
3 comments:
Yes, I love their customer service. I use them constantly and have only had one mistake. The wrong book arrived, and before I could even box it up and send it back, the replacement book had arrived.
Pam - That's good to hear. I always want to commend good service.
Nice post! Customer service is vital to the success of any business. Despite how good your product or service is, customer service can make you or it can break you. So you better treat your customer in a very nice way.
-fern-
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